DLRM / THE FINE PRINT
We want you obsessed, not stuck. Here's how it works.
If you receive a defective piece, it can be exchanged for a new item. You must submit your return request regarding the defect within 30 days of the original shipping date. For defective items sent back to us, the replacement shipping cost is covered by us.
We are happy to offer exchanges through our return portal. Exchange requests must be submitted through the portal within 30 days from the original shipping date. Items must be in new, unused, and resellable condition.
We offer a refund in the form of store credit, minus shipping charges, for all returned items received back by us within 30 days from the original ship date. Items must be in new, unused, and resellable condition.
Closeout and sale priced items are Final Sale and nonrefundable. Items received as gifts can be returned for store credit. Original shipping and processing fees are nonrefundable.
Securely pack your return merchandise to protect it from damage in transit. We are not responsible for packages lost or damaged during return shipping.
If we have any questions about your exchange or return, we will reach out by email. If we do not hear back within two weeks, your items will be returned to inventory and store credit will be issued.
Still got questions? We got you.
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